UNCLASSIFIED ROUTINE R 311325Z MAY 18 FM CNO WASHINGTON DC TO NAVADMIN INFO CNO WASHINGTON DC BT UNCLAS NAVADMIN 138/18 PASS TO OFFICE CODES: FM CNO WASHINGTON DC//N2N6// INFO CNO WASHINGTON DC//N2N6// MSGID/GENADMIN/CNO WASHINGTON DC/N2N6/MAY// SUBJ/DEPLOYMENT OF WINDOWS 10 TO NMCI (UPDATE 2)// REF/A/LTR/DOD CIO/20NOV15// REF/B/LTR/DEPSECDEF/8JAN18// REF/C/NAVADMIN 038/18/R 202004ZFEB 18// REF/D/UAB/NNWC/24APR18// REF/E/NAVADMIN 108/18/R 031453Z MAY 18// NARR/REF A IS THE DEPARTMENT OF DEFENSE (DOD) CHIEF INFORMATION OFFICER (CIO) MEMORANDUM, MIGRATION TO MICROSOFT WINDOWS 10 (WIN10) SECURE HOST BASELINE (SHB). REF B IS DEPUTY SECRETARY OF DEFENSE (DEPSECDEF) MEMORANDUM PROMULGATING DEADLINE FOR MIGRATING OFFICE INFORMATION TECHNOLOGY WORKSTATIONS TO THE DOD WIN10 SHB. REF C IS INITIAL NAVADMIN DETAILING DEPLOYMENT OF WIN10 TO THE NAVY MARINE CORPS INTRANET (NMCI). REF D IS NAVAL NETWORK WARFARE COMMAND USER AWARENESS BULLETIN ON ENERGY SAVING DURING WIN10 MIGRATION. REF E IS THE SECOND NAVADMIN IN THIS SERIES OF NMCI WIN10 ENTERPRISE MIGRATION UPDATES.// POC/WIN10 COORDINATION CENTER/CIV/PMW-205/-/EMAIL: WIN10COORDINATIO.FCT@NAVY.MIL/202-685-0471// POC/NEN CUSTOMER ENGAGEMENT MANAGERS/CIV/PMW-205/-/EMAIL: PMW_205_NEN_CEM(AT)NAVY.MIL// RMKS/1. This NAVADMIN is the third in a series of NAVADMINs providing updates on the NMCI Secret Internet Protocol Routing Network (SIPRNet) and Non-Classified Internet Protocol Routing Network (NIPRNet) enterprise migration to WIN10 SHB due to complete by 30 June 2018. Migration to WIN10 SHB is necessary to improve Cybersecurity, promote standardization across the Naval Enterprise Network, and comply with the DoD mandates. This message outlines current status, efforts to resolve challenges, and timelines for resolution. Specific responsibilities required to ensure completion of the transition to the WIN10 SHB for all NMCI seats by 30 June 2018 are addressed below. It also provides an updated plan for SIPRNet rollout in spaces that are not approved for 24-7 Open Storage Secret. 2. The NMCI enterprise migration to WIN10 SHB is continuing with the NIPRNet migration status at 70 percent complete and the SIPRNet migration at 37 percent complete. The biggest migration challenges seen-to-date are: a. The NMCI Service Desk is experiencing much higher than expected call volume which has resulted in a significant Service Desk backlog (this includes email, enterprise self-service, and voicemail) and has impacted resolution times for users. For expectation management, the average time to resolve a trouble ticket is currently at seven days. This is due to numerous issues with the WIN10 upgrade and other large scale software updates. b. NIPRNet machines physically disconnected from the network at the time of a scheduled In Place Upgrade (IPU) and not being upgraded on time. Seats that are not physically connected to the NMCI enterprise at the time of upgrade are being reported daily to the commands CIO and Contract Technical Representatives (CTR). c. Configuration management and standardization. Each make, model, and variant of computer, among other unique factors, requires its own solution to be designed and implemented. The identification and documenting of these unique configurations is being compiled and issues are being resolved as quickly as possible. 3. The Service Desk is working issues in the order in which they are reported and prioritizes users whose machines are completely inoperable to resolve first. Manpower has been increased by the contractor so trouble tickets can be cleared more quickly. 4. Command CIOs and CTRs will aggressively track the scheduled upgrades for their commands and ensure planned seat migrations execute as scheduled. Detailed scheduling and reporting capabilities are available to the CTRs. Users receiving the IPU push must leave seats connected for five days before and during the upgrade. Stress to users the importance of maintaining the scheduled migration dates for each seat and provide each user with information about their WIN10 migration method and their scheduled upgrade date. Remind users of reference (d), direction regarding end of day actions. Users still on Windows 7 - select "Restart" vice Shutdown, and select No when prompted for Green Shutdown. This allows the computer to receive software patches and perform standard maintenance in preparation for WIN10 migration. a. The program office has established daily Wipe and Reimage (W &R) coordination and collaboration meetings with all Field service locations, command CTRs, and program office leadership. Domain level meetings are held daily except Wednesdays. East Coast domain is at 1300 EDT and West Coast domain is at 1600 EDT. On Wednesdays there is an Enterprise wide coordination call that is held at 1500 EDT. Dial in information for each call is: (1) East Domain call is: 571-508-0000 (PIN 431238) (2) West Domain call is: 571-508-0000 (PIN 443450) (3) Enterprise call is: 571-508-0000 (PIN 832349) b. For seats that are not online during their scheduled IPU push, the upgrade will start as soon as the computer is reconnected. Users should plan to be without that computer for 24 hours and to use another computer on the network. 5. Individual User Responsibilities: a. Consult with your CTR to know when your computer is scheduled for technical refresh, W&R or to receive the IPU. Your NIPRNet computer must remain plugged in via cable to the network and powered on for five days prior to your upgrade date. Disable the power saver feature so the computer remains powered on. b. Plan to be without your computer for 24 hours on your scheduled date. This will not affect your ability to log in to other computers and to access your data on the NMCI shared drives. If you submit a trouble ticket, with current call volume it is expected to be cleared within seven days. c. Backup data on your computer to a shared drive or external hard drive (if you have one) so that you can retrieve your data after your migration. Contact your IT Support staff for alternate backup methods if your data backup requirements exceed your share drive capacity. 6. SIPRNet Migration to WIN10 is under way via Technical Refresh and W&R. The SIPRNet IPU process will begin 1 June. Detailed planning, by machine name, is in progress to account for all of the different connection methods in the SIPRNet environment. 7. Any computer that has not migrated on schedule will be quarantined and not allowed on the network until the upgrade is complete. The quarantined seat will have no access to network resources (email, share drive, internet). Users of quarantined computers can use another computer to access their information and should contact the command CTR or IT Support staff to have their computer migrated to WIN10. 8. Released by VADM Jan E. Tighe, Deputy Chief of Naval Operations for Information Warfare, OPNAV N2N6.// BT #0001 NNNN UNCLASSIFIED//