P 151814Z JAN 15 FM DFAS CLEVELAND OH TO AIG 4676 AIG 4678 AIG 4730 BT UNCLAS SUBJ/NAVY FIELD SEPARATION REQUESTS TO DFAS OFFICES// MILITARY PAY ADVISORY 03/15// REF/A/DOC/DJMS PTG PART 1 CHAPTER 3 SECTION A// REF/B/DOC/MILITARY PAY ADVISORY 08/13 SEPARATION WORKSHEET REQUIREMENTS// REF/C/DOC/MILITARY PAY ADVISORY 12/13 REQUIRED SUPPORTING DOCUMENTATION ON DEFENSE WORKLOAD OPERATIONS WEB SYSTEM (DWOWS) PAY CLAIM CASES REF/D/DOC/DOD FMR VOLUME 7A CHAPTER 35// REF/E/DOC/DOD FMR VOLUME 7A CHAPTER 50// NARR/REF A IS NAVY DEFENSE JOINT MILITARY SYSTEMS TRAINING GUIDE SEPARATION PROCESSING. REF B IS DFAS CLEVELAND MILITARY PAY ADVISORY ANNOUNCING CHANGES MADE IN REF A FOR SEPARATION WORKSHEET SUBMISSIONS. REF C IS DFAS CLEVELAND MILITARY PAY ADVISORY ANNOUNCING AUDIT DOCUMENT REQUIREMENTS FOR DWOWS SUBMISSIONS. REF D IS DEPARTMENT OF DEFENSE FINANCIAL MANAGEMENT REGULATIONS VOL 7A CHAPTER 35 SEPARATIONS. REF E IS DEPARTMENT OF DEFENSE FINANCIAL MANAGEMENT REGULATIONS VOL 7A CHAPTER 50 INDEBTEDNESS.// POC/DFAS CLEVELAND MILITARY PAY OPERATIONS CENTRALIZED PROCESSING JFLA SEPARATION ANALYST (216) 522-5530, DSN 580-5530.// RMKS/1. THE PURPOSE OF THIS MESSAGE IS TO ANNOUNCE ADDITIONAL DOCUMENTATION AND SUBMISSION PROCEDURES TO SUPPORT REQUESTS FOR PAY ACTIONS SENT TO DFAS CLEVELAND AND INDIANAPOLIS ON CLOSED V STATUS DJMS-AC ACCOUNTS. 2. ADDITIONAL DOCUMENTATION FOR DFAS-CL OR DFAS-IN ACTION REQUESTS ON "V" STATUS ACCOUNTS. IAW REF A AND B DFAS CLEVELAND REQUIRES SUPPORTING DOCUMENTATION FOR ALL DJMS-AC ACCOUNTS REQUIRING PAYMENT RELEASE OR PAYMENT ADJUSTMENT. IN ADDITION TO GUIDELINES FOR AUDIT DOCUMENTS OUTLINED IN REF C, DFAS-CL WILL NEED AT A MINIMUM THE FOLLOWING DOCUMENTATION TO POST ANY ADJUSTMENT FOR INVOLUNTARY SEPARATION PAY TO CLOSED ACCOUNTS IAW REF D: A. ALL DD 214 AND DD 215 DOCUMENTS ISSUED. B. SEPARATION WORKSHEET SHOWING CORRECT ENTITLEMENT AND DETAILING ADJUSTMENT ACTION NEEDED TO CLOSED DJMS IN CREDIT OR DEBT FORMAT WITH PERIOD, ENTITLEMENT, CDT/DBT AMT, AND MONTHLY RATE. C. NAVPERS 1070/613 FOR RESERVE OBLIGATION DATED AND SIGNED ON OR BEFORE SEPARATION DATE. D. RESERVE CONTRACT SHOWING AT MINIMUM 3 YEARS RESERVE OBLIGATION FROM PREVIOUS RESERVE OBLIGATION END DATE OR RESERVE CONTRACT/AFFILIATION DENIAL FROM CNRFC. 3. ALL SEPARATING ACTIVITIES WILL CONTINUE TO UPLOAD REQUIRED SEPARATION WORKSHEETS AND AUDIT DOCUMENTS TO DWOWS ON CLOSED MILITARY MASTER PAY ACCOUNTS (MMPA) IAW REF B AND PREVIOUSLY PROVIDED NPPSC GUIDANCE FOR EXCEPTIONS TO IN BALANCE ACCOUNTS. BELOW IS THE NEW CLERK CODES FOR DEPT 3891 DFAS INDIANAPOLIS REQUEST PREVIOUSLY OUTLINED IN REF B AND IN SUPPORT OF DEBTS OUTLINED IN REF E. ALL REQUESTS WILL USE THE FOLLOWING CLERK CODES LISTED BELOW FOR DFAS-IN REQUESTS FROM DATE OF RELEASE OF THIS MPA: A. NON ACTION REQUESTS. IF THE DWOWS IS SUBMITTED SOLELY TO SUPPORT THE FINAL OUT OF SERVICE DEBT ON THE CLOSED MMPA UNDER ADSN 3891 THEN THE REQUEST WILL BE LOGGED TO DWOWS UNDER THE MEMBERS SSN AND NAME TO THE "SEPARATION" SYSTEM, DEPARTMENT "3891" AND SELECT CLERK CODE "NON". THE REQUESTING FIELD OFFICE WILL ENTER THE DATE COMPLETED AFTER ALL DOCUMENTS HAVE BEEN UPLOADED AND THE FOLLOWING COMMENTS ARE CONTAINED IN THE REMARKS "DOCUMENTATION UPLOADED TO SUPPORT OUT OF SERVICE DEBT BY REQUESTORS NAME, EMAIL AND PHONE NUMBER" TO EFFECTIVELY CLOSE ALL PSD ACTION AS COMPLETED IN COMPLIANCE WITH REF A. B. ACTION REQUESTS. IF THE DWOWS IS SUBMITTED REQUESTING TO ADJUST THE CLOSED MMPA UNDER ADSN 3891 THEN THE REQUEST WILL BE LOGGED TO DWOWS UNDER THE MEMBERS SSN AND NAME TO THE "SEPARATION" SYSTEM, DEPARTMENT "3891" AND SELECT CLERK CODE "ACT" WITH APPROPRIATE REMARKS INCLUDING REQUESTOR NAME, EMAIL, PHONE NUMBER AND ALL SUPPORTING DOCUMENTATION UPLOADED. THIS REQUEST SHOULD BE LEFT IN AN OPEN STATUS AND ONLY DFAS INDIANAPOLIS PERSONNEL WILL ENTER THE DATE COMPLETED. 4. DFAS INDIANAPOLIS WILL TAKE NO IMMEDIATE ACTION ON REQUESTS LOGGED TO CLERK CODE "NON" BUT WILL USE THE REQUIRED DOCUMENTATION TO SUPPLEMENT EXISTING POLICY AND PROCEDURES FOR DEBT COLLECTIONS, OUT-OF-SERVICE DEBT WAIVER REQUESTS, AND TREASURY OFFSET OUT-OF-SERVICE DEBT ACTIONS. 5. DFAS INDIANAPOLIS WILL TAKE THE FOLLOWING INITIAL ACTION FOR REQUESTS LOGGED TO CLERK CODE "ACT": A. DFAS-IN PERSONNEL WILL RETRIEVE ALL DOCUMENTATION FROM DWOWS CASES WITH CLERK CODE "ACT" AND WILL TRANSCRIBE/UPLOAD THAT INFORMATION INTO THE DFAS-IN TROUBLE TICKET SYSTEM. IMMEDIATELY UPON RETRIEVAL THE DFAS-IN AUTHORIZED USER WILL ENTER THE DATE COMPLETED AFTER INCLUDING THE FOLLOWING COMMENTS "REQUEST HAS BEEN RECEIVED BY DFAS INDIANAPOLIS AND TRANSFERRED TO DDMS TROUBLE TICKET SYSTEM FOR ADDITIONAL ACCOUNT ACTION ON DATE SHOWN IN DWOWS DATE COMPLETED." B. IF DFAS-IN DEBT DEPARTMENT NEEDS ADDITIONAL DOCUMENTATION THAT OFFICE WILL CONTACT THE REQUESTOR POINT OF CONTACT IN THE FIELD SEPARATING ACTIVITIES DWOWS REQUEST. 6. FIELD SEPARATING ACTIVITIES SHOULD HANDLE FOLLOW UP REQUESTS TO DFAS INDIANAPOLIS AS OUTLINED BELOW: A. IF THE ORIGINAL DWOWS TROUBLE TICKET IS STILL OPEN UNDER CLERK CODE "ACT" THE FIELD SEPARATING ACTIVITY CAN ADD REMARKS AND UPLOAD ADDITIONAL DOCUMENTATION TO THE OPEN REQUESTS. B. IF THE ORIGINAL DWOWS TROUBLE TICKET HAS BEEN CLOSED COMPLETED BY DFAS-IN AND TRANSFERRED TO DDMS FOR ACTION, THEN FOLLOW UP REQUESTS ON THE STATUS OF THE REQUESTED ACTION SHOULD BE DIRECTED TO DFAS-IN CUSTOMER CARE CENTER (TOLL FREE 1-866-912-6488, COMMERCIAL 317-212-0590, OR DSN 699-0590) REFERRING TO AN EXISTING DWOWS TROUBLE TICKET. C. IF THE ORIGINAL DWOWS TROUBLE TICKET HAS BEEN CLOSED COMPLETED BY DFAS-IN AND TRANSFERRED TO DDMS FOR ACTION AND THE ORIGINAL REQUEST IS IN ERROR OR REQUIRES DIFFERENT ACTIONS, THE FIELD SEPARATING ACTIVITY WILL INITIATE A NEW TROUBLE TICKET REQUEST UNDER CLERK CODE "ACT". ALL NEW REQUESTS WILL INCLUDE ALL REQUIRED DOCUMENTATION BE UPLOADED/RE-UPLOADED AND THE REMARKS WILL SPECIFICALLY IDENTIFY THAT A PREVIOUS REQUEST EXISTED AND INCLUDE ALL PERTINENT INFORMATION NEEDED FOR THE NEW REQUEST. 7. WIDEST DISSEMINATION REQUESTED.//