Your Navy Reserve Center (NRC) Respay department submits points through NSIPS and usually they reflect in your record within a week or two. If, after 30 days, the points are still not showing in NEOPS, then your NRC should contact the NSIPS Help Desk for assistance. The Help Desk can track the points to see when they rejected, then can re-send them. If you have waited over 12 months to get your point capture corrected, PERS-912 will have to manually enter.
Missing AT/ADT in NEOPS Active Duty Training Tab
If you are a drilling Reservist and AT/ADT points were earned within the last 12 months, contact your NRC Respay department. Once submitted through NSIPS, it takes approximately 1-2 weeks for the points to be automatically reflected online via system update. If 30 days have passed and the points are still not showing in NEOPS, have your NRC contact the NSIPS Help Desk for assistance.
If the AT/ADT is older than 12 months, forward supporting documentation to PERS-912 for accreditation. Fax to (901) 874-7044 or mail to Navy Personnel Command, PERS-912, 5720 Integrity Drive, Millington, TN 38055.
If you are a non-drilling IRR member, submit supporting documentation for your AT/ADT to PERS-912.
Supporting documentation consists of one of the following:
-
Copy of the original orders and all modifications that indicates the REPORTING and DETACHING dates.
-
Copy of the original orders and modifications plus pay voucher reflecting payment by the Disbursing Officer.
-
Copy of Leave and Earnings Statement (LES) reflecting the dates starting and ending dates.
-
Copy of History of Assignments (page 5) that that reflects the dates performed.
Once sent, generally allow 30 to 60 days for a manual update to post to your online record. If after 60 days the points have not posted online, call 1-833-330-6622 and a customer service agent will check the status. Members approaching critical career milestones, such as retirement, will generally have manual points updates posted within 30 days of submission.
Missing Active Duty/ADOS in NEOPS Active Duty tab
Effective 2006, active duty time electronically transmits to the participation record but it takes approximately 1 to 2 weeks from the release date for that time to automatically post to the online point record. If the 30 days have passed and the active duty time has not posted automatically online, send a copy of the DD214 to Navy Personnel Command (PERS 912) for manual crediting. Generally, allow 30 to 60 days for a manual update to post to your online record. The DD214 is preferred because many times the orders do not include the reporting and detaching dates. If you do not have a copy of the DD214, forward a copy of the endorsed Active Duty/ADOS orders that include the reporting/detaching dates to the address listed below for accreditation (or, pay voucher or LES covering ACDU period). PERS 912 will not manually credit the AT/ADT/ADSW/ADOS without endorsements with reporting or detaching dates and signatures. Fax to (901) 874-7044 or mail to Navy Personnel Command, PERS-912, 5720 Integrity Drive, Millington, TN 38055.
Missing Drill Credit in NEOPS Drill Credits tab
The Drill Credits tab provides a history of all of your one-point drill dates, two-point drill dates and funeral points. The column labeled "Type" will reflect either 1, 2 or 3. Type 1 is for one-point drill dates, Type 2 is for two-point drill dates and Type 3 is for Funeral points.
If the drill points are within 12 months, seek advice from your local NRC Respay department. The drill points are to be submitted through NSIPS for crediting. Once the points are submitted through NSIPS, it takes the systems approximately 1 to 2 weeks from the release date for that time to automatically post to the online point record.
If the drill points are older than 12 months, documentation (drill chit/muster report/LES/IDT Detailed Review report from NSIPS) must be faxed to (901) 874-7044 or mailed to Navy Personnel Command, PERS-912, 5720 Integrity Drive, Millington, TN 38055. Once sent, generally allow 30 to 60 days for a manual update to post to your online record.
Missing Funeral Honor Duty Credit in NEOPS Drill Credits tab
The Drill Credits tab provides a history of all of your one-point drill dates, two-point drill dates and funeral points. The column labeled "Type" will reflect either 1, 2 or 3. Type 1 is for one-point drill dates, Type 2 is for two-point drill dates and Type 3 is for Funeral points. If the funeral honor duty point(s) are less than 12 months old, seek advice from your local reserve activity. The funeral honor duty points are to be submitted through NSIPS for crediting. Once the points are submitted through NSIPS, it takes the systems approximately 1 to 2 weeks from the release date for that time to automatically post to the online point record.
If the funeral honor duty point(s) are older than 12 months, documentation (funeral honor duty chit/muster report) must be faxed to (901) 874-7044 or mailed to Navy Personnel Command, PERS-912, 5720 Integrity Drive, Millington, TN 38055. Once sent, generally allow 30 to 60 days for a manual update to post to your online record.
Missing Correspondence Courses in NEOPS Correspondence Courses tab
If you are a drilling Reservist, contact your NRC Admin department who can enter the completion of courses via NSIPS if the completion date is within 12 months. Once the points are submitted through NSIPS, it takes approximately one week from the release date for that time to automatically post to the online point record.
If you are a non-drilling IRR member, fax or mail the completion certificate to PERS-912 for manual crediting. Once sent, allow 30 days for the points to show online.
No other participation can be earned while on active service. BUPERSINST 1001.39 CH-1 and DODI 1215.7 are specific in stating such. So, please keep in mind while performing active service, if you complete a correspondence course, you will not earn additional points. No points will be automatically credited for courses completed while on active service or inactive status after 01 OCT 2014.
If the completed correspondence courses are older than 12 months, certificates can be faxed to (901) 874-7044 or mailed to:
Navy Personnel Command, PERS-912
5720 Integrity Drive
Millington, TN 38055
Generally, allow 30 to 60 days for a manual update to post to your online record.
Do not scan and email the certificates for crediting; mail is the preferred method.
To confirm receipt or to answer questions concerning the crediting of courses, call MNCC at: 1-833-330-6622
PERS-93 maintains a list of the Assistant Secretary of the Navy (ASN) approved list of authorized courses. Visit their Courses webpage: COURSES/RETIREMENT POINTS