Points Correction

Your Navy Reserve Center (NRC) Respay department submits points through NSIPS and they usually reflect in your record within a week or two. If, after 30 days, the points are still not showing in NEOPS, then your NRC should contact the NSIPS Help Desk for assistance. The Help Desk can track the points to see when they rejected, then can re-send them. If you have waited over 12 months to get your point capture corrected, PERS-912 will have to manually enter.

The methods to send your substantiating documentation to PERS-912:

Email via MNCC: askmncc@navy.mil (effective 01MAR26, email will change to askmncc@us.navy.mil) (a case will be created in Salesforce and routed to applicable PERS-912 queues for processing. Please do not send additional emails directly to PERS-912)

Fax: (901) 874-7044 or
Mail: Navy Personnel Command, PERS-912, 5720 Integrity Drive, Millington, TN 38053
Please allow 30 days from receipt for PERS-912 to process your request

Missing AT/ADT in NEOPS Active Duty Training Tab

If you are a drilling Reservist and AT/ADT points were earned within the last 12 months, contact your NRC Respay department. Once submitted through NSIPS, it takes approximately 1-2 weeks for the points to be automatically reflected online via system update. If 30 days have passed and the points are still not showing in NEOPS, have your NRC contact the NSIPS Help Desk for assistance.

If the AT/ADT is older than 12 months, forward supporting documentation to PERS-912 for accreditation.

If you are a non-drilling IRR member, submit supporting documentation for your AT/ADT to PERS-912.
Supporting documentation consists of one of the following:

Copy of the original orders and all modifications that indicates the REPORTING and DETACHING dates.
Copy of the original orders and modifications plus pay voucher reflecting payment by the Disbursing Officer.
Copy of Leave and Earnings Statement (LES) reflecting the dates starting and ending dates.
Copy of History of Assignments (page 5) that that reflects the dates performed.

Missing Active Duty/ADOS in NEOPS Active Duty tab

Effective 2006, active-duty time electronically transmits to the participation record, but it takes approximately 1 to 2 weeks from the release date for that time to automatically post to the online point record. If the 30 days have passed and the active-duty time has not posted automatically online, send a copy of the DD214 to Navy Personnel Command (PERS 912) for manual crediting. Generally, allow 30 to 60 days for a manual update to post to your online record. The DD214 is preferred because many times the orders do not include the reporting and detaching dates. If you do not have a copy of the DD214, forward a copy of the endorsed Active Duty/ADOS orders that include the reporting/detaching dates to the address listed below for accreditation (or, pay voucher or LES covering ACDU period). PERS 912 will not manually credit the AT/ADT/ADSW/ADOS without endorsements with reporting or detaching dates and signatures.

Missing Drill Credit in NEOPS Drill Credits tab

If the drill points are within 12 months, seek advice from your local NRC Respay department. The drill points are to be submitted through NSIPS for crediting. Once the points are submitted through NSIPS, it takes the systems approximately 1 to 2 weeks from the release date for that time to automatically post to the online point record.

If the drill points are older than 12 months, substantiating documentation (drill chit/muster report/LES/IDT Detailed Review report from NSIPS) must be sent to PERS-912.

Missing Funeral Honor Duty Credit in NEOPS Drill Credits tab

The Drill Credits tab provides a history of all of your one-point drill dates, two-point drill dates and funeral points. The column labeled "Type" will reflect either 1, 2 or 3. Type 1 is for one-point drill dates, Type 2 is for two-point drill dates and Type 3 is for Funeral points. If the funeral honor duty point(s) are less than 12 months old, seek advice from your local reserve activity. The funeral honor duty points are to be submitted through NSIPS for crediting. Once the points are submitted through NSIPS, it takes the systems approximately 1 to 2 weeks from the release date for that time to automatically post to the online point record.

If the funeral honor duty point(s) are older than 12 months, substantiating documentation (funeral honor duty chit/muster report) must be sent to PERS-912.

Missing Correspondence Courses in NEOPS Correspondence Courses tab

If you are a drilling Reservist, contact your NRC Admin department who can enter the completion of courses via NSIPS if the completion date is within 12 months. Once the points are submitted through NSIPS, it takes approximately one week from the release date for that time to automatically post to the online point record.

If you are a non-drilling IRR member, fax or mail the completion certificate to PERS-912 for manual crediting. Once sent, allow 30 days for the points to show online.

No other participation can be earned while on active service. BUPERSINST 1001.39 CH-1 and DODI 1215.7 are specific in stating such. So, please keep in mind while performing active service, if you complete a correspondence course, you will not earn additional points. No points will be automatically credited for courses completed while on active service or inactive status after 01 OCT 2014.

If the completed correspondence courses are older than 12 months, certificates must be sent to PERS-912.
PERS-93 maintains a list of the Assistant Secretary of the Navy (ASN) approved list of authorized courses. Visit their Courses webpage: COURSES/RETIREMENT POINTS

Strategic Sealift Officer Force (SSOF)

See the SSO Tool Kit for How To guides, Instructions and SSOF news as you have specialized requests that PERS-912 does not handle.

Request Retirement Points

SSO N14 Sharepoint page (CAC required)

Need Career, Pay or Personnel help?
Call MyNavy Career Center: 833-330-MNCC,
or 901-874-MNCC (DSN 882-6622)
Email MNCC, MNCC Chat
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NAVY PERSONNEL COMMAND
5720 Integrity Drive
Attn: PERS-### or BUPERS-###
Millington, TN 38055-0000
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