Frequently Asked Questions

 
Where can I find general information regarding selection boards?
You may visit NPC's Selection Board page for the most recent information available.
 
How can I make an online appointment for a new or replacement ID card?
Appointments can be made online at https://rapids-appointments.dmdc.osd.mil/ 
 
I have questions about the Incapacitated Dependent Program.  Where can I find information?
Information about the Incapacitated Dependent Program as well as a point-of-contact phone number can be found at https://www.mynavyhr.navy.mil/Support-Services/Pay-Pers-Support/ID-Cards/ID-Card-Benefits/.
 
How do I find the nearest ID card office/lab?
The RAPIDS website, https://idco.dmdc.osd.mil/idco/, provides the nearest ID card office/lab based upon location information you provide.
 
Who do I call for questions regarding former spouses?
You may contact the Navy Former Spouse Protection Act Coordinator at (901) 874-3362. You can also visit NPC’s Navy Former Spouse website at https://www.mynavyhr.navy.mil/Support-Services/Pay-Pers-Support/ID-Cards/ID-Card-Benefits/
  
How do I find out if I'm eligible to transfer my Post 9/11 GI Bill benefits to a family member or if I have other general questions about benefits?
GI Bill transferability as well as general questions may be answered by viewing the Post 9/11 BI Bill video series at https://www.mynavyhr.navy.mil/Career-Management/Education/GI-Bill/Post-9-11-GI-Bill/
 
Where do I go to transfer my Post 9/11 benefit to a family member?
The transfer of Post 9/11 benefits is accomplished at the milConnect website, https://www.dmdc.osd.mil/milconnect/ 
 
How can I obtain a copy of my OMPF or individual documents such as the DD 214?
 A1.  The OMPF/document(s) of veterans separated, retired or deceased on or before 31 Dec 94 may be obtained by submitting Standard Form 180 (SF 180).  Go to https://www.archives.gov/files/research/order/standard-form-180.pdf.  Complete the SF 180 and forward it via mail or fax to National Personnel Records Center, 1 Archives Drive, St. Louis, MO 63138, (314) 801-9195.
 
A2. The OMPF/document(s) of veterans separated, retired or deceased on or before 31 Dec 94 may be obtained by submitting an online record request via the National Archives and Records Administration (NARA) at https://vetrecs.archives.gov/VeteranRequest/home.html 
 
A3.  Those currently serving may obtain a copy of their OMPF/document(s) online or in CD format at https://www.bol.navy.mil (CAC required)
 
A4.  Those currently serving may also obtain their OMPF via eBenefits at  https://www.ebenefits.va.gov
 
A5.  The OMPF/document(s) of personnel currently serving or were separated or retired on or after 1 Jan 95 may be obtained by submitting form SF-180 which can be found at https://www.archives.gov/files/research/order/standard-form-180.pdf. The form may be forwarded to Navy Personnel Command at the address on the form.
 
A6.  The OMPF/document(s) of personnel who were separated or retired on or after 1 Jan 95 may also be obtained by registering/logging on to eBenefits at https://www.ebenefits.va.gov 
 
What is the National Personnel Records Center's (NPRC) phone number?
NPRC may be reached toll-free at 1-866-272-6272 or (314) 801-0800.
 
How do I apply for a reserve retirement?
Visit Navy Personnel Command's website at https://www.mynavyhr.navy.mil/Career-Management/Reserve-Personnel-Mgmt/Forms-for-Download/. Submit the applicable forms per the "Guidance for Submitting Application for Retired Pay Benefits" found on the lower portion of the webpage. 
 
How do I calculate my reserve monthly retired pay?
Monthly retired pay = (P)oints/360 x .025 x (B)ase Pay  (using pay scale in the year you turn 60)
 
Who do I contact for questions regarding performance evaluations/fitness reports?
PERS-32 may be reached at the following numbers, (901) 874-4881/4882/3313.  Click here for their FAQ.
 
Who do I contact for the status of an active duty officer retirement request?
PERS-835 (Officer Retirements) may be contacted by e-mail at pers_835_retirements@navy.mil for statuses on active duty/FTS retirements
 
Who do I contact for the status of an active duty enlisted retirement request?
PERS-836 (Enlisted Retirements) may be contacted by e-mail at enlisted_active_duty_retirements@navy.mil.
 
Who do I contact for the status of a reservist's retirement request?
The retirement request of a reservist may be obtained by calling MyNavy Career Center at 
833-330-6622 (MNCC) 
Need Career, Pay or Personnel help?
Call MyNavy Career Center: 833.330.MNCC,
or 901.874.MNCC (DSN 882.6622)

Email MNCC, MNCC Chat 
Comments or Suggestions about this website?
Email the Webmaster
NAVY PERSONNEL COMMAND
5720 Integrity Drive
Attn: PERS-### or BUPERS-###
Millington, TN 38055-0000

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