*** PERSPAY eCRM Case Routing Guidance. ***
*** Please check here for latest guidance. ***
| Transaction Type |
Responsible
Organization |
Case Routing
Guidance / Queues |
Training / Additional Information |
Last Updated |
Electronic Service Record
Retentions (Reenlistments and Extensions)
Reserve Services
Separations and Retirements |
MNCC HRSC
TSC Naples
TSC Norfolk
TSC Norfolk |
Routing Guidance
Routing Guidance
Routing Guidance
Routing Guidance |
Training
Training |
5 Aug 22
10 Jun 22
5 Aug 22
26 Jul 22 |
Travel Claims and Travel Advances
MILPAY/Customer Service |
TPC Memphis Routing Guidance Training 26 Jul 22
Transactions continue to be routed to regional TSC. |
| |
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Read NPPSC Ops Alert 004-22 for additional information on MyNavy HR’s PAYPERS transformation.
As routing instructions are available or updated, they will be posted here.
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CPPA STAND DOWN 2-5 AUGUST 2022
Attention all CPPAs!
The updated USFF directed CPPA training stand down details are attached below. In the updated announcement, you will find RSC specific direction to include location, times, and points of contact. If you have not been contacted by 29 August, contact your respective RSC training coordinator via functional mailbox identified on the flyer to update you contact information.
Please click here for location-specific details and schedule of events.
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MNCC has updated the CPPA Receipts eLearning course to include the expanded process in NSIPS to include all four panels. The catalog code is PERS2-PAYPERS-CPPA-RECEIPTS-V2.0. If you have previously completed the V1.0 course, please enroll and complete V2.0
at your earliest convenience. Additionally, you will be given an opportunity to provide feedback to us about the viability of the content after the assessment is completed.
The CPPA serves as the critical link between an individual Sailor, his or her command, and the supporting personnel support organization. CPPAs provide input to their Commanding Officer/Officer in Charge on issues related to Navy pay and personnel within the command; facilitate Navy pay and personnel transactions for command personnel on the behalf of the pay and personnel supporting organization; facilitate command level support to Billet Based Distribution (BBD) processes within the command; and provide guidance to command personnel on changes to Navy pay and personnel policies and procedures. CPPAs also perform Navy pay, personnel, and travel transactions at the appropriate level for both shore and afloat commands in accordance with policies, procedures, and system capabilities.
Prospective students of the CPPA C-School please take the time to read the letter from the Center for Service Support detailing the security requirements to attend the course. Please ensure you adhere to the requirements contained in the CANTRAC along with this
letter to ensure you are able to secure a quota and attend the course. Click here to access letter
Scroll down for links to systems in the CPPA “Toolbox” and important PASS references.
CPPA Duties and Responsibilities
Obtain and maintain access to systems/software necessary to complete CPPA duties (i.e., OMPF, ESR, TOPS, etc.). The CPPA Toolbox information sheet -- updated 3 AUG 2018 and located in the box on the right -- provides steps required to request and obtain systems access.
Carefully review personnel documents and information routed between the PSD or FSC and supported Sailors to ensure all forms are properly completed, all required documentation and attachments are provided, and all information appears to be sufficient to resolve the transaction in a timely manner.
Attend all scheduled CPPA Training provided by the PSD/CSD or NOSC. If unable to attend, arrange to receive information provided via alternate means.
In every action, always protect the Personally Identifiable Information (PII) of command personnel. If at any time PII is compromised, report the spillage as soon as it is discovered.
Use the left navigation bar to locate information and resources supporting specific CPPA tasks.
Use Standard Operating Procedures (SOPs) to perform Pay, Personnel, and Travel tasks.
NSIPS CLAM Access Training
1. Under Command Setup Training
a. Click on COMMAND RETIREMENT & SEPARATIONS MODERNIZATION OVERVIEW TRAINING - to understand the role of command CLAM in R&S.
2. Under Command Profile Management
a. Click on COMMAND PROFILE MANAGEMENT NON HR - to set-up command hierarchy
IMPORTANT Policy Documents
CPPA duties and responsibilities are defined in MILPERSMAN 1000-021 (Updates are coming)
Removal of RED/DA (Page 2) as KSD for Travel Claim Processing (Ops Alert Ser 003-19) . Effective 01 May 2019, the RED/DA (Page 2) is no longer required as a key supporting document (KSD) to process travel claims. All Travel Claims signed May 1st, 2019 and after.
NAVADMIN 231/17 updates Career Management System-Interactive Detailing (CMS-ID) processes and Career Waypoints-Reenlistment timelines.
PPIB 17/10 clarifies the extension process and specifies pay and personnel systems that require the CPPA A16A NEC for access.
PPIB 17/06 indicates that the Navy eLearning course, PERS2-PAYPERS-CPPA-CPPATRAINING-V1.0, is updated to align CPPA training with NEC A16A requirements.
All of the NPPSC email OPS ALERTS are archived here.
- Complete required training in accordance with PPIB 17/06.
Note: Earlier this year the CPPA Overview Course was pulled down due to Adobe Flash issues and we took that opportunity to take a hard look at the content. Although we are working as quickly as we can to update content on the CPPA Overview Course to align with the actual CPPA C-School, we need to move forward with an interim solution for the OJT/non C-School option for awarding the NEC. In accordance with MILPERSMAN 1000-021; CPPAs must be designated in writing, complete the CPPA C-School or CPPA Overview course, complete 2 TWMS eLearning courses on PII and Records Management, and submit a NAVPERS 1221/6 to PERS-4013. The current change is for CPPAs who cannot attend the CPPA C-School and require the NEC, completion of the required PII and Records Management courses in addition to the following 25 Navy eLearning courses in lieu of the CPPA Overview Course. See CPPA Handbook or PPIB 21-17.
Additional online tools
Although the CPPA is not expected to be an expert in all areas of pay and personnel administration, familiarity with directives and manuals will increase CPPA awareness and effectiveness.
GENERAL REFERENCES
Supporting information on the NPC website:
WHAT’S NEW?
GOVERNMENT TRAVEL CHARGE CARD USE DURING PERMANENT CHANGE OF STATION
TRAVEL FULL ROLLOUT
NAVADMIN 129/22 - Mandatory use of the Navy Personnel and Pay (NP2) MYPCS Travel Voucher Submission Tool and Government Travel Charge Card (GTCC) during Permanent Change of Station (PCS) Travel
NAVADMIN 188/18 - This NAVADMIN announces the launch of a formal 2 week course to train Command Pay and Personnel Administrators (CPPA) as part of the Sailor 2025 focus to improve the quality and timeliness of pay and personnel services across the Navy.
22-25 NOV 2019 - NSIPS 1.4.18.0 update was released expanded CPPA Panel 1 capability to include all Accounting Category Codes (ACCs):
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Previously CPPAs were unable to process the Activity Report (Panel 1) for ACCs other than ACC 100, but now CPPAs can process Panel 1 for all ACCs.
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CPPAs shall verify the correct ACC according to member’s orders ensuring the correct ACC is utilized.
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PSDs shall ensure that the CPPA is utilizing the Activity Report function in NSIPS to process the Activity Report (Panel 1).
29-30 Jul 2017 - NSIPS 1.4.10.0 release changes CPPA Activity Report role:
- No longer be allowed to submit an Activity Report if the detaching command did not complete an Activity Loss. If an attempt is made to submit the Activity Report without the corresponding Activity Loss, the following error will be received, "THIS ACTIVITY REPORT MUST BE PERFORMED BY THE PSD DUE TO NO EXISTING DETACHING (SH) DATA."
- Accounting Disbursing Station Number (ADSN) Indicator on Activity Report has been relocated from Panel 1 to Panel 2.
- Activity Reports will have to be routed to a specific OPERID at the Personnel Support Detachment (PSD – Supporting ADSN) instead of being routed into the NSIPS TASKS and NOTIFICATIONS box, which goes to all Personnel Clerk(s)/Supervisor(s).
28 JAN 2017 – NSIPS 1.4.8.0 release expands CPPA capability:
- Create Extensions
- Create re-enlistment contracts
- Create retirement requests
- Make an extension operative (effective)
- Cancel an extension
- Create certain entitlements
- Create a Record of Unauthorized absence
- Create a Court Memorandum
- Create an Enlisted or Officer strength loss
- Start/Stop/Report Combat Zone Tax Exclusion (CZTE)
- Create Honors and Awards, Personnel Qualification Standards (PQS), and Administrative Remarks (temporary or permanent). Note: These three components are electronically routed to all Personnel Supervisors within a servicing PSD for verification.
- Update and save member Address and Phone and Member Screening data to record whether a member’s Family Care Plan information is on file. These two components may be updated without PSD/CSD verification.
- Print the following NSIPS Standard Reports for your Unit Identification Code (UIC):
- Enlisted Distribution and Verification Report
- Projected Loss Report
- Prospective Gain Report
- Advancement Eligibility Report
- Alpha Locator
- Awards Eligibility Report
- Unit Commanders Financial Report
- Family Care Plan Report
Find a consolidated list of NSIPS news products HERE.
Send feedback and recommendations for improvement to this website and its contents to loretta.a.hale.civ@us.navy.mil.