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Mobilization Sailor Advocacy (MSA) provides customer service assistance to mobilized reservists with hardship issues, such as problems incurred as a result of early demobilization. If necessary, MSA forwards issues up the chain-of-command for resolution. Due to heavy call volume at times, the MSA team may not be able to immediately answer your call. However, we encourage you to leave a detailed message including a good contact number and best time to call so that we may expeditiously return your call.