Identification Cards Frequently Asked Questions (FAQ)

How can I locate the nearest identification card issuing site?

Identification Card (ID card) – To obtain ID cards you and your eligible dependents should go to the nearest card issuing facility with a copy of your retirement orders (and dependents’ birth/marriage documentation if not previously enrolled in DEERS).  This ID card includes commissary, theater and unlimited exchange privileges.  You may locate the closest facility either by dialing 1-800-538-9552, the person answering the telephone will assist or log into https://idco.dmdc.osd.mil/idco/ and search by your zip code.  You will be given the three closest card issuing facilities.

How do I get an Identification Card by Mail?

Due to changes in policy, PERS-912 no longer issues ID cards by mail.

Please contact the card issuing activity nearest you for assistance using the ID Card Office Online website:  https://idco.dmdc.osd.mil/idco/