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ECRM Dashboard

 
eCRM software will no longer be updated, although the reports can still be generated, due to the migration to ADE.  Commands can find continued support on the ADE Dashboard. click here 

• Command Dashboard (eCRM) Instructional Guide
• Command Dashboard (eCRM)

CPPA Command Dashboard Overview
Paying Sailors accurately and on time remains a mission imperative, and CPPAs play a key role in assuring Sailor pay transactions are submitted on time, the first time. Given the major impact of accurate and timely case submission on Sailor pay, on 1 November 2022, Chief of Naval Personnel, Vice Admiral Cheeseman, authorized the release of the CPPA Command Dashboard.

CPPAs and PERSPAY users can now see when cases are not submitted to Transaction Service Centers (TSCs) in a timely fashion. Users, to include TYCOM and TRIAD leadership, can view enhanced performance metrics. The dashboard identifies cases submitted less than 14 days before the "effective date," a field now required. Users can see cases returned or late, grouped by problem code, by command, and by individual CPPA. Users will also have the ability to see the age of the oldest case in each case status, a breakdown of open cases by age and month submitted. Lastly, users can view a roll up of all open cases from oldest to newest. Command leadership and CPPAs can apply a filter to view metrics by TYCOM down to Echelon 7.

With this functionality, CPPAs will be better equipped to resolve pay transaction issues more quickly and efficiently. Command leaders can identify exceptional CPPAs and determine training opportunities for personnel based on individual or aggregate needs. Cases that have remained open for an extended period of time can be identified so they can be resolved. Over time, this dashboard will also help increase CPPA and command transparency and visibility, and ultimately improve customer service for Sailors and their families. Later iterations of this tool will expand to other systems and improve the user experience for TYCOMs, Commands, and CPPAs.
 
Know Before You Start
  • Familiarize yourself with the dashboard: Current CPPA users have access to public dashboards and should familiarize themselves with the new functionality of the CPPA Command Dashboard before providing assistance or reporting to their Command Leadership.
  • NEW! Enter you CPPA UIC into "Case Information": As of 30 SEP 2022 any new case requires CPPAs to enter their UIC into the case layout section of a new case. note that the UIC field is a mandatory field moving forward.
  • Be proactive - support command leaders: CPPAs are expected to assist their Command Triads with viewing the CPPA Command Dashboard while they obtain access to the system. CPPAs may be asked to provide command reports containing further case detail. Command leadership (TYCOM and Triad reps) accounts will have "view-only" access to the dashboard and will not be able to view the underlying reports or individual case details. CPPAs are encouraged to provide dashboard reports proactively to their Command Triad and ensure command leaders are aware of the new dashboard and capabilities.
For detailed guidance on how to access and navigate the dashboard, please see the Instruction Guide accessible here.
The HRSC Pro-to-Pro Cell can assist CPPAs with navigation and functionality questions. Contact 1-833-330-6622 (select option 2).

User Feedback
CPPA user feedback on this dashboard will be a major influence on future dashboard enhancements. CPPAs can submit their dashboard feedback on suggested improvements or ideas at any time using https://usnavy.gov1.qualtrics.com/jfe/form/SV_8wfCz9pjEnQU44e
 
 
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