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eCRM Library
 

 


      eCRM Refactor Training

For Offline training, follow the below steps to locate and download the zipped training file.

1.    Follow the path from MyNavy HR BUPERS -> FORCE MANAGEMENT -> MNCC
2.    Click on HRSC under the MyNavy Career Center top menu
3.    Click on Knowledge Management -> CPPA Training under the HRSC top menu
4.    Click on the left side menu for PERSPAY eCRM Training 
5.    When the window opens, find and click on “CPPA Refactor Training.zip”
6.    Select “Save as” and default folder is “Downloads”
7.    Select “Save”
8.    Find “Downloads” folder
9.    Find “CPPA Refactor Training.zip”
10.    Double click on the file to unzip
11.    Open “content” folder
12.    Double click “index.html” and a web browser window will open to the CPPA Role Training

Note – The assessment will be available offline and the assessment results will not be captured.  Ensure you submit your completed training via email to your RSC as directed in PPIB 23-11.



 

Case Type

Responsible Organization

Case Routing
Queues

Training

Last Update

 
Electronic Service Record MNCC HRSC Routing Guidance   24 Mar 23
PERSPAY/Customer Svc CONUS Servicing TSC Routing Guidance   16 Sep 24
PERSPAY/Customer Svc OCONUS Servicing TSC Routing Guidance   18 Jun 24
Gains & Losses Servicing TSC  Routing Guidance   01 Apr 24
A2P/SEM/DMAP Advancements        
Retentions TSC Naples Routing Guidance Training  30 Sep 24
Reserve Services TSC Norfolk Routing Guidance Training 08 Apr 24
Separations & Retirements TSC Norfolk Routing Guidance   06 Mar 24
Transportation / NAVPTO NAVPTO Routing Guidance   20 Mar 24
Travel Claim & Travel Advances TPC Memphis Routing Guidance Training 02 Oct 24
OMPF Document Submission PERS-3   Training  02 Apr 24
Legal Servicing TSC  Routing Guidance   24 Oct 24
   


 

Read NPPSC Ops Alert 004-22 for additional information on MyNavy HR’s PAYPERS transformation.

As routing instructions are available or updated, they will be posted here.
 

 

 

 

 
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