An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

eCRM Library


      eCRM Refactor Training

For Offline training, follow the below steps to locate and download the zipped training file.

1.    Follow the path from MyNavy HR BUPERS -> FORCE MANAGEMENT -> MNCC
2.    Click on HRSC under the MyNavy Career Center top menu
3.    Click on Knowledge Management -> CPPA Training under the HRSC top menu
4.    Click on the left side menu for PERSPAY eCRM Training 
5.    When the window opens, find and click on “CPPA Refactor”
6.    Select “Save as” and default folder is “Downloads”
7.    Select “Save”
8.    Find “Downloads” folder
9.    Find “CPPA Refactor”
10.    Double click on the file to unzip
11.    Open “content” folder
12.    Double click “index.html” and a web browser window will open to the CPPA Role Training

Note – The assessment will be available offline and the assessment results will not be captured.  Ensure you submit your completed training via email to your RSC as directed in PPIB 23-11.


Case Type


Case Routing
Guidance / Queues


Last Updated
Electronic Service Record
Defense Attaché
Office (DAO)
Gains (Receipts) & Losses (Transfers)

Retentions (Reenlistments and Extensions)
Reserve Services
Separations and Retirements
Transportation / NAVPTO
Travel Claims and Travel Advances
OMPF Document Submission Tips
TSC Yokosuka
TSC Pensacola
TSC San Diego
TSC Yokosuka
TSC Naples
TSC Norfolk
TSC Norfolk
TPC Memphis
Routing Guidance
Routing Guidance
Routing Guidance

Routing Guidance
Routing Guidance
Routing Guidance
Routing Guidance
Routing Guidance



24 Mar 23
06 Mar 24
01 Apr 24

06 Feb 23
08 Apr 24
06 Mar 24
20 Mar 24
06 Mar 24

02 Apr 24
MILPAY/Customer Service Transactions continue to be routed to servicing TSC.

Read NPPSC Ops Alert 004-22 for additional information on MyNavy HR’s PAYPERS transformation.
As routing instructions are available or updated, they will be posted here.




  Veterans Crisis Line - Dial 988  Safe Helpline  NCIS Tips  Sexual Assault Prevention & Response  NFAAS

Need Career, Pay or Personnel help?
Call MyNavy Career Center: 833.330.MNCC,
or 901.874.MNCC (DSN 882.6622)

Email MNCC, MNCC Chat 
Comments or Suggestions about this website?
Email the Webmaster

5720 Integrity Drive
Attn: PERS-### or BUPERS-###
Millington, TN 38055-0000

Search This Site
This is an Official U.S. Navy Website

Site Map | FOIA | U.S. Navy | U.S. Navy Recruiting
No Fear Act | | Privacy Policy
Open Government | Plain Writing Act
Veterans Safe Helpline | DoD SAPR | NETC 
Accessibility/Section 508 | Information Quality
Privacy Program | Veteran Crisis Line | VA Vet Center | FVAP