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*** FACT SHEET:  Common Access Card and USID Card Issuance Policy Guidance Update ***

Schedule an Appointment
Use RAPIDS to schedule your Common Access Card appointment.

                                                                                                                         STAFF CONTACTS


DEERS/RAPIDS Project Officer
Navy’s representative and member of the Joint Uniformed Services Personnel Advisory Committee (JUSPAC).  Responsible for service specific ID Card policy questions, approval authority for equipment relocation requests, requests for additional equipment, requests for initial access to DEERS or RAPIDS, and for initial site ID requests.

ID Card/CAC Policy Officer
Serves as Navy’s technical advisor and policy expert for ID card issues.  Develops guidance to secure uniform policy application to specific problems associated with identification of individuals including active duty, retired and reserve service members and their families, or survivors, DOD civilian personnel and contractors.  Monitors ID card producing sites monthly RAPIDS transactions.

DEERS/RAPIDS Program Analyst
Conducts DEERS database discrepancies, corrections and sponsor additions, additionally provide technical research, analysis and troubleshooting of the RAPIDS system.  Works closely with RAPIDS Operators to broaden their knowledge when questions arise regarding new RAPIDS software upgrades.

Monitors shore/shipboard DEERS/RAPIDS equipment. Works closely with PSDs/CSDs/Pass & IDs and Shipboard Points of Contact to ensure equipment is being properly maintained, replaced and serviced. Process Site Security Manager (SSM) change request, initial site and database access request. Provides recommendations to the Project Officer on Public Key Infrastructure (PKI) and any equipment security issues.  Point of Contact to ensure consumables and Card Stock, through the Integrated Logistics Portal (ILP), are maintained at optimum levels should reflect CACPMO per NAVPERSCOMINST 4440.1.

                                                                                                         DEERS/RAPIDS EQUIPMENT PROBLEMS
The following are points of contact (depending on your geographic location) for all users of the RAPIDS system providing expertise in the execution of the RAPIDS application as well as identifying, troubleshooting and resolving problems with RAPIDS system configurations, hardware, software and telecommunications. This should be your first call when trying to resolve problems or when you need assistance Monday-Friday 0700-2000 Saturday & Sunday 0800-1700 EST: 

DEERS/RAPIDS Assistance Center (D/RAC):                                   1-800-3RAPIDS (1-800-372-7437)

DEERS/RAPIDS Support Center – Europe (D/RSC-E):                      DSN 486-7365

DMDC Support Office – Asia/Pacific (DSO-A):                                 011-822-7914-6195 (DSN 724- 6195)

DMDC Support Office Field Support Line:                                       1-800-336-4416 / Fax: (502) 335- 9980


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