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Frequently Asked Questions (FAQs)



The following questions and answers may resolve your issue.

1. How can friends and family contact a prisoner?
Prisoners need to make sure they add desired numbers to their phone list.  They may pay for calls from their own brig account.  Once your number is added you can prepay calls to you via the following contacts: is the website Customer Service: (877) 650-4249 Advance Pay Automated Payment System: (800) 483-8314 Trust Fund Automated Payment System: (888) 988-4768 PIN Debit Automated Payment System: (855) 706-2445

2. Can we still bring the prisoner in if she is pregnant?

3. Does the confinement order have to be the original?
Yes. No exceptions.

4. For out of state confinements, if we don’t have the uniforms, how long do we have to bring them in?
The confining command is responsible for bringing any missing uniform items within 72 hours of confinement.  

5. If there was no victim/witness in the case, do we need to bring a DD 2704?
Yes if the confinement is post-trial.  Brig legal must have a record of it.

6. What time can I drop off a new confinement?
Anytime.  The brig is open 24 hours a day.

7. Who can do a command visit and when?
E-6 and above may conduct Command Visits.  Thursday afternoons are set aside for Command visits; however, visits Monday through Friday from 0800-1600 may be arranged in advance with the Service liaison.  Command visits must be in uniform.  

8. What paperwork do we need to check out a prisoner for an appointment?
A temporary release memorandum is required (either signed by the commanding officer or acting commanding officer) and faxed or hand-carried to Receiving and Release.

9. What is the brig phone number and address?
Quarter Deck:  808-472-0123
Command Duty Officer: 808-472-5710
Command Address
2056 Wasp Blvd, Bldg. #462
Pearl Harbor, HI 96860
Prisoner Address
Full Name, Rate/Rank
2056 Wasp Blvd, Bldg. #462
Pearl Harbor, HI 96860-5810

10. Who is authorized to sign the medical certificate on the confinement order?
Only a medical officer or physician's assistant (PA) is authorized.

11. Do you have to be brig chaser certified to bring someone in? Do you have to be brig chaser certified to bring someone in?
No.  However, for any type of temporary release, brig chaser qualification is required.  A qualified escort is not required for permanent release.

12. Can we bring in a prisoner without the physical signed by an officer, and then get it done later?
No. The prisoner must have a complete confinement physical.

13. What else does a new arrival need upon confinement?
Money, phone numbers and addresses of family and friends, PT gear, and tennis shoes.

14. What paperwork is required for new confinements? What paperwork is required for new confinements?
For Post-Trial Prisoners
  • Original Confinement Order (DD 2707)
  • Victim/Witness Notification (DD 2704)
  • Results of Trial
  • Charge Sheet (DD 458)
For Pre-Trial Prisoners
  • Original Confinement Order (DD 2707)
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